Any members you communicate with via our platform have passed a basic ID verification check so you can have a level of confidence that they are who they say they are. This does not check criminal history and we do not vet anyone. It is therefore vital that you do your own background checking on potential lodgers and hosts.
Hosts should always ask to see a lodger's identity documents (passport or driving licence), DBS certificate (or equivalent national criminal record check), references and right to rent in the UK (relevant visas or permissions if they are from abroad).
Please see our
Safeguarding page for full guidelines.
Lodgers should do further background checks on a host if they feel it necessary. Many hosts will already have a DBS certificate, or be willing to get one for the right homeshare.